Returns & Refunds policy

At Synergy Light, we strive to ensure full customer satisfaction with the electrical services we provide. If for any reason you are not satisfied with the services provided, we offer a 30-day refund policy for your peace of mind. This policy outlines the terms and conditions under which refunds may be requested within 30 days of the date of service. Please

read this policy carefully. By using our services, you agree to the terms set forth herein.

1. Refund Eligibility

You are eligible to request a refund under the following conditions:

Service-Related Issues: If the services provided were not completed as agreed, or if there was a service failure due to our error, you may request a refund.

Service Failure: If the work performed does not meet expected standards or is incomplete, and the issue is due to our fault, a refund may be issued.

Customer Cancellation: If you cancel a service before the work has begun, you will be entitled to a full refund.

2. Non-Refundable Situations

No refunds will be issued in the following situations:

Change of Mind: If you decide not to proceed with the service after it has been scheduled or partially completed, no refund will be issued.

Customer Error: If an issue arises due to incorrect information or failure to provide necessary access to your property, you will not be eligible for a refund.

Third-Party Costs: Any costs or services provided by third parties, such as materials, permits, or outside contractors, are non-refundable.

3. How to Request a Refund

To request a refund within 30 days of service completion, please follow these steps:

Contact Us: Contact our customer support team by phone at +1-814-731-3843 or by email at synergylightservices@gmail.com within 30 days of the date of service.

Provide Service Details: When contacting us, please include service details such as the date of service, a brief description of the issue, and any supporting documentation (e.g., photographs, receipts).

Request Review: We will review your refund request and determine if it qualifies. If so, we will process the refund.

4. Refund Processing:

If your refund request is approved, we will process it within 10 to 15 business days. Refunds will be issued using the original payment method (credit card, bank transfer, etc.).

5. Changes to the Refund Policy

The Utility Provider reserves the right to update or modify this 30-Day Refund Policy at any time. Any changes to this policy will be posted on our website, and the updated policy will apply to services provided after the posting date.

6. Contact Information

If you have any questions about this policy or would like to request a refund, please contact us at:

Utility Provider

📞 +1-713-832-1135

✉ support@synergylinght.com

📍 TC Energy Center, 39th Floor, 700 Louisiana Street, Houston, TX 77002, USA

About

Services

Terms and Conditions

Privacy Policy

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail soporte@synergylinght.com